Maintenance FAQ’s

  • HOW DO I LOG INTO MY PORTAL?

    Coming soon...

  • DOES ZEN REAL ESTATE GROUP OFFER MAINTENANCE SERVICE?

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  • WILL ZEN REAL ESTATE GROUP PAY BILLS FOR ME?

    Coming soon...

  • WHAT KIND OF INSPECTIONS DOES ZEN REAL ESTATE GROUP OFFER?

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  • WHAT HOURS IS ZEN REAL ESTATE GROUP AVAILABLE FOR SERVICE?

    Coming soon...

  • HOW DO I SUBMIT A REQUEST FOR MAINTENANCE?

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  • HOW MUCH DO YOU CHARGE TO DO _____?

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  • IS ZEN REAL ESTATE GROUP INSURED AND LICENSED?

    Coming soon...

  • What is a denial of service fee?

    We keep a very busy schedule maintaining the safety and quality of our units.  To achieve this, we often will need to obtain access to a unit to conduct an inspection or perform maintenance.

    We understand that these intrusions can at times be an inconvenience to our residents and to their rightful enjoyment of the dwelling.  We therefore give careful consideration for ensuring that proper notice is provided through at least two modes of communications (when available).

    Once proper notice is provided, it is up to the resident to report back to management if a scheduled visit to the unit needs to be changed.  Our team will always do our best to accommodate these requests however there are at times where obtaining access to a unit is absolutely critical to maintaining proper safety and security of the dwelling and its occupants as a whole.

    If we are denied access to the unit or the unit or, is not ready to be serviced under these circumstances, we will need to reschedule our team members or vendors.  This often adds a financial burden to the owner.  As such, that burden is passed to the resident in the form of a "fee" .

    "Denial of access fees" will always be clearly communicated with our residents with each and every visit to the unit.  If there are no fees communicated, none will be charged.