Residential Property Management
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Owning rental property can often be very rewarding and lucrative experience! Being a Landlord however should not be taking lightly and often requires a lot of careful attention to detail to maintain safe and desirable rental units.
Having an experienced property manager on your team can make all the difference in the success of your portfolio! A good property manager should be able to adapt to Landlords at all levels of experience.
Here at Zen Real Estate Group, we are able to offer a customized service base to fit any portfolio or operating budget! Perhaps you just purchased your first rental property or are in the process of purchasing your 100th building. Perhaps you never intended to be a Landlord at all and found yourself in a situation with no other choice.
Through our unique and adaptive platform we can adapt our service base to fit your specific needs!
Let Us, Help You!
Here are just a few of the many key components of our property management services.
Both Landlords and Tenants will have 24/7 access to our secure and convenient online portal! Parties can gain access to a host of useful features such as online payments, work order requests and document storage.
Emergency Response Plan
Being properly informed during a time of emergency is crucial to minimizing damage to both property, and its occupants. We can achieve this by working directly with property owners in developing a customized, comprehensive emergency response plan.
Almost all financial transactions today are completed electronically (debit card, credit card, online payment etc.). Why should online rental payments differ? We offer the ability for tenants to pay rent online using a credit card, debit card or EFT (Account to Account).
Through the combined services under our dedicated Leasing Division, we provide fast and efficient turnover services. This includes getting a unit "market ready", professional photos, 3D tours, widespread marketing, a 7 point tenant screening process, facilitation of any required lease documents, a pre occupancy inspection and facilitation of initial funds required. Yeah...we can take care of the whole process for you!
It can often take time and a considerable amount of effort for property to generate positive cash flow for a property owner. Through our experience, we can help make your property as "market attractive" as possible. Let us track income and expenses and help you maximize your properties potential!
Zen Real Estate Group is committed to environmentally smart business practices. We are currently operating at approximatley 97% paper free!
When owning rental property, having an experienced and reliable general technician available is critical! Responding to and addressing a tenant's maintenance request properly and quickly can drastically increase tenant retention! A properly maintained property can also increase your overall market value!
Reducing your overall liability requires careful attention to what's going on around your property! Regular inter-unit and exterior inspections are important to catching maintenance issues early, ensuring your building is safe and secure and to making sure residents are abiding by the rules! Let us be your eyes and ears for you!
Remaining compliant can often be a complicated and time consuming process. Compliance however is the single most important thing a Landlord can do to ensure their property is safe, habitable, equitable and desirable. Let us help you remain compliant by facilitating such tasks as lead paint certificates, property disclosures, fire alarm inspections, notices and proper documentation.
Yeah...we have it together! We employ well trained staff, continually scrutinize our work flows and demand strict adherence to policies, laws and procedures!
When it comes to larger scale projects and jobs, it is important to make sure you are getting what you pay for this. This includes being offered a competitive market rate by an industry professional qualified to perform good work. With our extensive industry knowledge and experience, we can assist property owners with this process.
We all have financial difficulties from time to time. It's important however to make sure a tenant's financial difficulties don't become yours! From collecting late fees, proactive payment notices (coming due, due, overdue) and accurate record keeping, we help minimize financial loss! We also more advanced collection services when required.
Landlords who need/want a basic technical solution to track rental data as well as online rent processing .
Landlords who want to be involved in operations of their property but want want a license manager to facilitate the day to day operations required to keep a rental property successfully running.
Even with full-time agents on staff, one of the most difficult aspects of listing a property for rent is coordinating a showing. Many schedules must align and of course, all parties must show. Rently perfects both aspects and allows prospective tenants secure and self-directed access 7 days a week, 7:00am to 7:00pm.
User feedback on this process has been super positive and very well received! Although the process may be fairly new to the Rhode Island housing market, we often find that tenants actually prefer going through the property on their own.
When requesting self-directed showings, tenants will be provided with a brief authentication process. During this process, tenants must verify identity and present a valid (non-prepaid) credit/debit card. Upon successful verification, prospective tenants will be presented with a one-time-use code valid only during the day/time requested during the authentication process. Prospective tenants will be granted access during the verified day/time and must complete a brief condition survey upon entering and exiting property.
Every parcel and structure in Rhode Island has been applied a valuation intended to establish general worth of a property. This "assessment" or property value has been established through an appraisal process, typically facilitated by the local municipality.
It is important to remember that the tax assessed value is primarily established as a means to determine how much property taxes the owner of the parcel will pay. The value established by the tax assessor is typically not appropriate for establishing market value which is how much a property should be expected to sell for if placed on the market for sale. For this purpose, a Comparative Market Analysis (CMA) should be performed by one of our agents.
We keep a very busy schedule maintaining the safety and quality of our units. To achieve this, we often will need to obtain access to a unit to conduct an inspection or perform maintenance.
We understand that these intrusions can at times be an inconvenience to our residents and to their rightful enjoyment of the dwelling. We therefore give careful consideration for ensuring that proper notice is provided through at least two modes of communications (when available).
Once proper notice is provided, it is up to the resident to report back to management if a scheduled visit to the unit needs to be changed. Our team will always do our best to accommodate these requests however there are at times where obtaining access to a unit is absolutely critical to maintaining proper safety and security of the dwelling and its occupants as a whole.
If we are denied access to the unit or the unit or, is not ready to be serviced under these circumstances, we will need to reschedule our team members or vendors. This often adds a financial burden to the owner. As such, that burden is passed to the resident in the form of a "fee" .
"Denial of access fees" will always be clearly communicated with our residents with each and every visit to the unit. If there are no fees communicated, none will be charged.
If you are a resident of a property of which we are currently managing, you can pay rent in four ways:
- Electronic Funds Transfer (EFT): This is set up through your portal and transfers funds from your account to ours. Note that when setup, we do not have any access to account information and money can only be transferred when you initiate it. The cost for this service is free.
- Credit/Debit: This option is set up through your portal. Note that when setup, we do not have any access to account information and money can only be transferred when you initiate it. The cost for this service is typically 2.75% of the transaction amount.
- Mail: Rent can be mailed to Zen Real Estate Group, 2980 West Shore Road, Suite #1A, Warwick Rhode Island 02886. The fee for processing rent paid by check is $2.00. The fee for processing rent by money order/cashiers check is free.
- Drop Off: Rent can be hand delivered to Zen Real Estate Group, 2980 West Shore Road, Suite #1A, Warwick Rhode Island 02886. Please leave item in one of our secure drop boxes (located outside each main entrance door) in an envelope with your name and unit #. The fee for processing rent paid by check is $2.00. The fee for processing rent by money order/cashiers check is free.
NOTE: No cash will be accepted under any circumstances.
Section 8 of the Housing Act of 1937 (42 U.S.C. § 1437f), often called "Section 8" is a government funded program designed to assist low income individuals/families in being able to afford clean and safe housing.
The amount of rent supplemented for the section 8 housing recipient(s) may vary based on certain factors such as income, zip code and number of dependents. A property's rental rate must also therefore align with these basic standards. If the offered market rent exceeds this ratio, it is automatically disqualified from being eligible in the housing assistance program. It is of course important to remember that "everything is negotiable" ! As such, we encourage reasonable cooperation between landlords and tenants whenever possible.
If a unit is available to rent to section 8 recipients, we will clearly indicate so in all of our ads.
Here at Zen Real Estate Group we are in full support of the mission of the Office of Fair Housing and Equal Opportunity and remain fully compliant with the Federal Fair Housing Practices Act and the Rhode Island Fair Housing Laws.
Our systems are purposefully designed to remain in step with the fair housing mission,in compliance with local and federal laws and with awareness of equity for both Landlords and Tenants alike.